THE PERFORMANCE OF THE REGIONAL PUBLIC COMPANY DRINKING WATER (PUDAM) IN THE PROCUREMENT OF CLEAN WATER IN BANYUWANGI DISTRICT, BANYUWANGI REGENCY

Abstract

Performance of Regional Public Drinking Water Company (Pudam) in Clean Water Procurement in Banyuwangi District, Banyuwangi Regency. This study aims to analyze the performance of the Banyuwangi Regional Public Drinking Water Company (PUDAM) in the procurement of clean water in Banyuwangi District, Banyuwangi Regency, with a focus on productivity, responsibility, and accountability. The results of the study showed that the productivity of PUDAM was disrupted by the community in increasing water demand during peak hours, causing water pressure to decrease, especially in remote areas or with high elevations. Service accountability is still constrained by unclear complaint procedures, slow responses, and limited access to online services, which reduce the level of public satisfaction. In terms of accountability, the main obstacles include limited infrastructure, uneven water distribution, and suboptimal human resource (HR) competence. Suggested improvement efforts include increasing infrastructure capacity, optimizing water distribution technology, and continuous training for officers. This research highlights the importance of synergy between infrastructure improvement, human resource development, and transparent management to ensure quality clean water services